Privacy Statement

1. Information We Collect

Depending on how you interact with Hono & Hiraya, we may collect:

• Your name
• Email address
• Phone number
• Delivery or event address
• Billing and payment-related information
• Event dates and requirements
• Product and service preferences
• Personalised names, wording and other order details
• Photographs, artwork, logos or other files you provide
• Information submitted through website forms
• Communications between you and Hono & Hiraya
• Booking, order and transaction information
• Website and technical information, such as browser or device information, where collected through cookies or analytics services

We only seek information that is reasonably necessary for the relevant business purpose.

2. How We Collect Information

We may collect information when you:

• Contact us
• Submit an enquiry or quote request
• Complete a booking or order form
• Purchase a product or service
• Provide information for a personalised product
• Communicate with us by email, phone or social media
• Subscribe to marketing communications
• Use our website

We may also receive limited information from third-party providers where reasonably necessary to provide our services or process transactions.

3. Why We Collect Your Information

We may use your information to:

• Respond to enquiries
• Prepare quotes
• Process bookings and orders
• Provide products and services
• Create personalised products and designs
• Arrange delivery, collection, setup and pack-down
• Process payments and invoices
• Communicate with you about your booking or order
• Maintain business, accounting and tax records
• Improve our website and services
• Send marketing communications where permitted
• Meet our legal obligations
• Prevent fraud, misuse or unlawful activity
• Resolve complaints or disputes

If you do not provide information that is reasonably necessary for a particular service, we may be unable to provide that service.

4. Payment Information

Payments may be processed through third-party payment providers.

Where this occurs, Hono & Hiraya may receive confirmation of a payment or transaction but may not receive or store your complete payment card details.

Third-party payment providers may handle information in accordance with their own privacy statements and terms.

5. Cookies & Website Analytics

Our website may use cookies, analytics tools and similar technologies to help us:

• Operate and secure our website
• Understand website usage
• Improve website performance
• Remember preferences
• Understand how visitors interact with our website
• Measure marketing or website performance

You may be able to manage or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

Third-party services used on our website may collect information in accordance with their own privacy policies.

6. Sharing Information

We may disclose personal information where reasonably necessary to provide our services or operate our business.

This may include trusted providers such as:

• Website hosting providers
• Website and form providers
• Payment processors
• Accounting and invoicing services
• Cloud storage providers
• Email and communication providers
• Delivery and courier providers
• Printing or production suppliers
• Marketing and analytics providers
• Technology and software providers

We will not sell your personal information.

Some service providers may store or process information outside New Zealand. Where this occurs, Hono & Hiraya will take reasonable steps to ensure applicable New Zealand privacy requirements are met.

We may also disclose information where required or permitted by law.

7. Protecting Your Information

Hono & Hiraya takes reasonable steps to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Unauthorised disclosure
• Unauthorised alteration
• Destruction

However, no online service or electronic storage system can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business, accounting, tax, legal or regulatory purposes.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Access & Correction

You may request access to personal information Hono & Hiraya holds about you.

You may also request correction of information that is inaccurate or incomplete.

We may need to verify your identity before processing an access or correction request.

10. Marketing

Where you have chosen to receive marketing communications, Hono & Hiraya may contact you about:

• Promotions
• Special offers
• New products
• New services
• Business updates
• Events

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

11. Customer-Supplied Information

Where you provide photographs, names, logos, artwork, videos or other personal information relating to another person, you are responsible for ensuring that you have the appropriate permission or authority to provide that information to us for the agreed purpose.

12. Privacy Complaints

If you have a concern about how Hono & Hiraya has handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

You may also have rights under the Privacy Act 2020, including the right to make a complaint to the Office of the Privacy Commissioner.